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Building a Winning Culture
corporate agenda, replacing cost control as the primary interest. Detecting customers' needs and then ... together. Our goal was to build a company that took care of its people and left no one behind. We believe ...- Authors: David S Duncan, David Miller, Jim Toole
- Date: May 2004
- Competency: Leadership>Change management
- Publication Name: Record of the Society of Actuaries
- Topics: Actuarial Profession>Management skills
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The Five Key Principles of Influence - Part 4
process of getting your client (or your boss, direct report, spouse, child, etc.) to clearly associate ... stop at the first level—that is, unless you don’t care about the results! If you want to learn more about ...- Authors: David Miller
- Date: Aug 2016
- Competency: Leadership>Change management; Leadership>Influence; Strategic Insight and Integration>Influence decisions
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills; Actuarial Profession>Professional development
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A Secret Weapon for Your Success
interpret some kind of negative intent (e.g., they don’t care, they don’t like me, they’re unhappy with my performance ... uncomfortable that your boss went to Ben, one of your direct reports, for some information. You stewed about ...- Authors: David Miller
- Date: Jan 2008
- Competency: Communication; Relationship Management>Relationships and trust
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills
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How to Handle Communication Mishaps in the Workplace
some kind of negative intent (e.g., they don’t care, they don’t like me, they’re unhappy with my performance ... uncomfortable that your boss went to Ben, one of your direct reports, for some information. You stewed about ...- Authors: David Miller
- Date: Nov 2012
- Competency: Communication>Active listening; Communication>Difficult message delivery; Communication>Oral communication
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills; Actuarial Profession>Professional development
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Are You a Six-Dimensional Leader?
What microbiology has shown us is that you cannot direct a living organism; you can only disturb it. This ... commitment or action. For example, let's say one of your direct reports comes to you with a certain challenge.- Authors: David Miller
- Date: Oct 2007
- Competency: Leadership
- Publication Name: The Actuary Magazine
- Topics: Actuarial Profession>Management skills
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Are You in a Slump?
Taking a break allows us to “reload”. 2. Take care of yourself physically. I’ve been guilty of underestimating ... physically. If you’re not making the time to take care of yourself, you will find yourself in slumps more ...- Authors: David Miller
- Date: Oct 2008
- Competency: External Forces & Industry Knowledge>General business skills
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills
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Build Rapport for Greater Influence
Build Rapport for Greater Influence Build Rapport for Greater Influence by David C. Miller ... is true: “People don’t care how much you know until they know how much you care.” It’s vital that a person ...- Authors: David Miller
- Date: Jul 2004
- Competency: Leadership>Thought leadership
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills
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Why Should I Follow You? Four Tests of a Leader
Why Should I Follow You? Four Tests of a Leader This article, based on the book, True Professionalism ... the group, rather than your own success. Your primary task as leader is helping oth- ers succeed. If ...- Authors: David Miller
- Date: Jan 2005
- Competency: Leadership; Relationship Management
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills
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Pride- Based Leadership Series—Part III Mastering Influence: Identifying the Five Levels of Tension
Pride- Based Leadership Series—Part III Mastering Influence: Identifying the Five Levels of Tension ... (i.e., ‘prospect’ here can mean ‘prospect’, ‘direct report’, ‘colleague’, ‘boss’ or even ‘yourself’) ...- Authors: David Miller
- Date: Oct 2009
- Competency: Leadership>Influence
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills
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Mastering Conflict Resolution
Mastering Conflict Resolution How to resolve and prevent conflicts in business. N/A; 11461 4/1/2010 ... conflict with clients, colleagues, superiors and direct reports. Many businesses and organizations have ...- Authors: David Miller
- Date: Apr 2010
- Competency: Communication
- Publication Name: The Stepping Stone
- Topics: Actuarial Profession>Management skills